Refund policy
At Kaartz, all products are custom printed on demand by our fulfillment partner, Printful. Because each item is made specifically for you, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind.
Damaged, Defective, or Wrong Items If your order arrives damaged, defective, or incorrect, we've got you covered. Please contact us within 30 days of delivery at [your support email] with:
- Your order number
- A clear photo of the issue
We will offer a free reprint or a full refund at our discretion.
Order Cancellations Orders can be cancelled within 24 hours of placement. After that, your order has likely entered production and cannot be cancelled.
Wrong Address If you provided an incorrect shipping address, contact us immediately. Once an order has been submitted to Printful for fulfillment, we cannot guarantee changes can be made. Reshipping costs for returned packages due to an incorrect address are the buyer's responsibility.
Lost Packages If your package is marked as delivered but you haven't received it, please check with neighbors and your local post office first. If it's still missing, contact us within 7 days of the delivery date and we'll investigate with the carrier.
Contact Us For any issues, reach us at
or through our https://kaartz.com/pages/contact .